Yes. We do not hot desk. Support is personal to you, your business and your brand. Hot-desking dilutes this support. In addition, you will have an Account Manager responsible for overseeing all your administrative needs
We recruit administrators from a middle management background who have real experience in the business world. We have also standardised the quality we offer through our accredited training programme. We are more than happy to sign a non-disclosure agreement.
This is the true value of the SmartPA business model. On these occasions, the seamless SmartPA network kicks in. Your PA collaborates and completes a full handover to another team member to ensure there is no drop in support during holidays and sickness.
Our administrators are supported by H.O. where we allocate a new PA should the need arise. This PA will start immediately to ensure a seamless transition.
Rather than an hourly rate which can result in escalating costs for your business, we work with you to create an allocation of hours for use across the course of the month. These hours can be used on any task, at any point in the month. You are free to scale this package of hours up or down as required. This supports your finance forecasting.
By having initial calls with you and understanding your business needs, we will assign you the best PA from within our network. It is part of our value-added service at Head Office and any connection made, is made on a not for profit basis.
By understanding more about you and your business, our experienced consultation team at Head Office, which has more than 50 years combined experience in business administration, can predict how many hours are required to complete the tasks.
Our team have been trained to deliver tasks efficiently. Deploying our methodology means that a task might take half the time that you would currently expect. Using our real-time reporting, you can be safe in the knowledge that hours being used are being used effectively.
As standard, we don’t transfer unused hours from month to month, but this is at the discretion of your dedicated Account Manager especially in exceptional circumstances. We aim to be as proactive as possible to help you delegate.
If you exceed your package, there is a charge of RM55 per additional hour used. If this is a growing trend, your Account Manager will suggest a more cost effective package.
Head Office will allocate a new PA should the need arise. Your new PA will be available to start work immediately to ensure a seamless transition.
All our PA’s use real time reporting to give clients full visibility of their activities. You will receive a report on a weekly basis which outline the tasks completed detailed to the minute.
Our team is Information Commissioner Office registered and has undertaken GDPR training to ensure our network is compliant prior to 25th May. We will happily complete a non-disclosure agreement. As part of our Training Academy we prescribe and assess best practice in terms of data management.
Yes there is a contract and our standard terms are for 90 days.
Yes, we accept (RM).
Complaints and refunds are assessed by Head Office on a case by case basis.
We will look to resolve any complaints and refunds within 30 days.
Payments are taken monthly in advance.
To cancel your FuturePay direct debit you must notify firstname.lastname@example.org in writing. Dependent on the product a 30 or 60 notice will apply.