If your question is not answered below, please do not hesitate to get in touch

You’ve recognised a skills gap, a time deficiency or a need for cost-effectiveness, and you’ve come to the right place. Our Client Engagement Team are here to help. Explain to us how you currently work, what support you need and when you need it, we will then match you with the perfect SmartPA to suit your business. You will have your own dedicated SmartPA providing admin and business support to you and your business remotely for a monthly package.

Once the terms of business have been signed, enjoy your free onboarding session with your SmartPA and watch as the admin challenge is handled. We have supported over 2500 clients and we make sure this process is as seamless as possible – your SmartPA can even be operational same day.

Our SmartPAs are our community of virtual assistants, all trained and accredited to ensure that our clients receive the highest quality of support. We provide a service based not on what we do but how we do it. Our SmartPAs are a community, all working together supporting each other. This way, all time off is covered and if you have a skill request that your SmartPA cannot meet, they can simply bring in another SmartPA to complete the task for them. When you have a SmartPA, you have the skills and knowledge of over 250 combined.

Your bespoke services will be precisely reported, so you know exactly what support your SmartPA has undertaken to the exact minute. You will receive a weekly report to make this easy to digest. Your SmartPA is only an email or a phone call away and it is completely up to you how much contact you have on a weekly basis.

We offer a variety of packages to suit your needs, starting from just 30 minutes of usage a day. Our SmartPAs are flexible, exactly how your business needs them to be!

Each package includes a set number of hours, for example, our most popular package of £750 per month is great for complete support. You can scale up or scale down your package throughout the year depending on the hours of support you require.

Yes, we make sure that your support is provided through one point of contact to ensure a high level of support.

Our SmartPAs provide support remotely, however there is always a possibility that we can allocate a SmartPA that is local to you. We are also more than happy to accommodate for onsite support if that is required.

Our clients often experience busy and quiet periods throughout the year. We do not transfer unused hours, but we are always proactive in scaling your package down if you are expecting a quiet period. If it appears that you will not use your hours in a that month, your SmartPA will notify you and suggest ways that you can use all of your hours – for example; social media, research, document production.

Absolutely, we offer a bespoke onboarding session between you and your SmartPA to allow them to further understand your requirements and to ensure that you both are a great fit for each other.

Of course, we provide you with bios for the SmartPAs that we believe would be the best fit for you. After your onboarding session, if you decide that you would like a different SmartPA, we can quickly arrange for you to onboard with another SmartPA.

Yes, we want your business to boom so your SmartPA can assist in any way you wish. You can even “bring your SmartPA home” to support you in your personal life, such as; travel arrangements or organising your household finances.

You have one dedicated SmartPA but Head Office are always here to support. When signing the terms of business, we will include a handover process with Head Office. This way, if your SmartPA is out of office – the handover will be as seamless as possible.

We have a huge talent pool of SmartPAs, all trained and accredited internally to ensure our clients receive an excellent standard of support. Your SmartPA will be allocated to you depending on the skills you require and who you are as a company. It is important to us that your SmartPA integrates seamlessly with your business culture and is the right fit for the support you require.

Our SmartPAs mainly offer 9-6 operation however we are more than happy to accommodate out of office hours. Give us a call and we can create your very own bespoke package.

Our SmartPAs use the traditional methods of communication such as email, phone, teams, slack but are also able to integrate with your internal communication platforms.