We take a unique approach to client support, applying a resilient and agile service delivery model coupled with deep experience to create efficiencies and maximise productivity.
Our business support professionals work in virtual pods. Clients are assigned a primary point of contact, backed by the right team, tailored to deliver the optimal blend of skills, experience and knowledge.
With over a decade’s experience in creating smart business support, we take a consultative approach to recommend and implement solutions that drive out cost, streamline processes, and deliver resilience.
SmartPA’s robust service delivery model mitigates the impact of sickness, holidays and staff attrition, whilst enabling flexibility and scalability.
As part of our commitment to consistency and excellence in service delivery, all of our SmartPAs undergo a comprehensive accreditation programme prior to being deployed.
This rigorous programme has been benchmarked against globally recognised qualification frameworks to ensure capability, consistency and quality of service to deliver peace of mind for our clients.
With continuous learning and personal development at the heart of everything we do, our SmartPAs are encouraged and supported to advance their skills and knowledge on and ongoing basis.