CPD-accredited training at SmartPA
The quality of our service reflects the standards we set behind the scenes. Learning and development sits at the heart of how SmartPA operates, enabling us to deliver a world-class, human-centred, tech-enabled service that makes a meaningful difference for our clients.
Every person across the SmartPA business, from our franchise partners to our internal teams completes a structured, CPD-accredited learning journey. This shared foundation ensures that our standards are consistent, our thinking is aligned, and our people are equipped to deliver excellence from day one.
SmartPA’s training programmes are accredited by the Continuing Professional Development Standards Office (CPDSO), recognising the quality, rigour, and relevance of our learning design. This accreditation reflects not just what we teach, but how we prepare people to apply learning confidently in real-world client environments.
A shared standard, applied in different contexts
While our learning journeys are tailored to different roles within the business, they are built around the same core principles: accountability,professionalism, proactive thinking, and consistent service delivery.
- Franchise Partners complete a CPD-accredited Partner Accreditation Learning Journey that prepares them for confident business ownership, world class client delivery, and sustainable growth. The programme spans nine structured sets of bite-sized modules, covering everything from financial confidence, cyber security to client management, service excellence, and brand ownership
- Internal SmartPAs complete a CPD-accredited internal learning journey focused on professional development and capability-building. The programme blends structured online learning with practical application, enabling SmartPAs to build confidence, exercise sound judgement, and consistently work to SmartPA’s standards
Different roles. One standard. A shared commitment to excellence.
What our CPD accreditation represents
Our CPD accreditation is independently assessed and reviewed against key benchmarks, including data protection, cyber security, equality,inclusion and quality assurance. More importantly, it evidences our commitment to continuous improvement.
SmartPA’s learning is designed to be:
- Human-centred – building confidence, capability, and professional judgement
- Tech-enabled – equipping people to work smarter using tools, systems, and data
- Proactive by design – encouraging anticipation, ownership, and solutions-led thinking
- Rooted in real work – directly connected to the day-to-day reality of supporting clients
This is not passive learning. It is active preparation for delivering consistent, measurable results as a trusted partner.
Excellence built from the inside out
By investing in CPD-accredited training across the entire business, SmartPA ensures that every client experiences the same high standards, regardless of who they work with or how their support is delivered.
Our accreditation underpins our brand promise – Smart Thinking| Big Impact – and gives clients confidence that behind every task,every recommendation, and every interaction sits a trained, accountable professional who understands both the detail and the bigger picture.
That is what CPD accreditation means at SmartPA: not a badge on a website, but a living standard we hold ourselves to every day.