Our team works in pods of three, so your call is seamlessly passed to another member of the team if someone else is on the line. The team is highly trained to ensure a consistent first-class service.
As part of getting started, we make sure that we get to know you, your brand voice and your preferences. We agree on how you’d like your calls answered so your clients never know the difference!
Absolutely, we discuss this with you when you join.
Yes, we can!
We ‘move into’ your organisation, establish the dynamic and get to know who’s who in your business.
We set you up with your own divert number so any calls that come through to us from that number will automatically show up on our screens and the call will be answered in your company name.
From 5.30pm until 9.00am the next morning, your calls will divert to a personalised voicemail message.
You can choose a geographic or non-geographic number to advertise and we’ll get started together on building your business’s customer service reputation from day one.
We not only have a record of incoming calls, we share a weekly and monthly report with our customers for transparency purposes.
Companies deal with cold callers in different ways. As part of our onboarding process, we would establish a guideline to suit your needs.
We discuss this when you sign up to establish preferences, but typically by email!