Hospitality Industry
Tailored call handling for the hospitality industry
Hospitality requires a personal touch. Thanks to our onboarding service and the unique nature of our company integration,
our call handling and admin service can be personalised and branded to make every customer engagement feels bespoke. We can take bookings outwith restaurant hours, ensuring a full service and the maximum number of covers. Our expert call handlers ensure your branding and tone is maintained throughout every conversation. Our call handling team are UK based, which means the voice at the end of the phone will feel familiar while still maintaining the professional tone necessary for your brand identity.
SmartPA supporting the hospitality industry
To help get you thinking about what admin means for your business we have shared just some of the sector specific tasks our team regularly manage.
Call Handling
Restaurants are only open up to 1 hour before service starts; with our phone support, you can take more bookings.
Optimised Atmosphere
The phone ringing detracts from the service. The initial call is taken offsite to ensure nothing is detracted from your customer experience.
Data Compliance
Your clientele’s experience onsite starts from the booking; our service ensures a seamless customer experience from confirming booking to giving directions. We also offer email/text messaging confirmation to maintain customer retention.
Tech Savvy
We can establish or drive forward your setup of a digital booking service, to maximise customer bookings and create a frictionless user journey.
