In the property industry, customer demands can be ever-changing and in some cases, urgent. Therefore, confident and proactive support is crucial to ensure happy customers and speedy resolutions. With the rental market booming and the increasing calls for an on-demand service for holiday rentals, bespoke support has never been more important.
Whether it’s coordinating cleaning schedules, managing an Airbnb account or general maintenance, we operate an hours-based package model so you can fill those hours with whichever tasks will be the most useful to you and your business. Many of our SmartPAs have years of experience in the property industry which you and your business can benefit from, no matter what your model and goals are.
To help get you thinking about what admin means for your business we have shared just some of the sector specific tasks our team regularly manage.
Creating proposals and tenders and managing the completion and submission of safety certificates and documents.
Supplier management, newsletter creation and customer profiling.
Coordination of cleaning schedules, posting online adverts (e.g on Zoopla or AirBnB) and organising property viewings.
Managing testimonials requests and reviews via Trustpilot, AirBnB and social media, to name a few.
Managing general maintenance schedules and any emergency suppliers necessary.
Engaging new customers and liaising with current tenants and clients.