Right at Home are a national provider of homecare assistance providing exceptional respite, elderly, dementia & Alzheimer's care services. Right at Home UK differs from many other national care providers in that it’s family-owned and run. Founder and Chairman, Ken Deary, built Right at Home around his core values of treating people well and insisting upon high standards.
Right at Home are a growing network of more than 70 local businesses. They share a passion for quality care at home and ensure their clients receive their care the way they want and at a time when they want to have it delivered. RaH involve their clients and loved ones in all decision-making, including agreement of their personalised care plan. RaH support their clients to maintain their independence as much as possible.
The care sector is a fast paced, demanding sector that works around the clock. Service users are this industry’s priority, leaving less time for certain aspects of non-regulatory administration. SmartPA provided a solution to this challenge.
As a franchise, Right at Home needed a proactive and reactive service to ensure a high-quality output across the nation. As their community grew, an ever-expanding list of tasks became difficult to manage, with resources stretched thin. SmartPA stepped in with short notice and relieved this pressure, allowing Right at Home to focus on their goals.
Right at Home needed a strong support offering for their franchise and was aware of SmartPA through personal and working connections. Once they identified the need to seek support in administration, they considered different options, both in-house and externally, and eventually opted to trial our SmartPA.
The flexibility, scalability, and value that SmartPA provided allowed the relationship to transition from temporary to permanent. Right at Home can envision growth and a successful journey with SmartPA by their side.
SmartPA provided support by completing an array of tasks:
Overall, Right at Home found value in having an additional pair of eyes to review work, ensuring they build additional processes to help achieve their key deliverables and softer targets they have set during the year. They enjoy the comfort of having a single point of contact, yet still have access to a pool of talent that can provide skill and knowledge in all shapes and sizes.
SmartPA’s contribution to the implementation of a new Renewals process has ensured that the correct people in the Right at Home UK team will receive timed prompts to deliver effective renewal support to all 70+ franchise owners at the relevant and correct times. RaH UK required prompts at six different timed stages, which for our network of 70+ franchises required around 500 calendar notifications setting up in Outlook.