Trained Call Handlers
We are the only call service whose people go through an exclusive accredited training programme. Every member of our team gets constant coaching to meet our high standards.
Call Handling Services
A call handling service that will revolutionise the way you work
If your mission is to provide an ultra-reliable answering service to contacts who truly matter, we’ll speed up response times and ensure your valued callers are never left hanging on the other end of the line.
If your business is sales, we’ll ensure you win more leads - and grow your company.
Our Call Handling Service is fully flexible and designed to meet your specific needs. You can outsource phone response to a dedicated specialised team. We can work with you 24 hours a day, 7 days a week or switch on answering for specific times when additional resources is vital.
Best of all, you’ll never worry about holiday, sickness or absences again.
We're more than a call centre
Our call answering service means our knowledgeable receptionists take ownership of your brand values and your approach.
We professionally screen and direct your sales leads while securely integrating with your own software and CRM systems. Our goal is to transform your appointment bookings, call overflow, data analysis, follow-ups and message taking.
Fully-trained and accredited, our virtual receptionists will grant you time to be more productive on the tasks that matter.
From large corporations to government agencies to SMEs and sole traders, SmartPA is trusted by hundreds of satisfied clients to be the first friendly voice their customers hear.
We promise to revolutionise the way you work.
1
Get in touch
Explain to us how you currently work, what support you need and when you need it.
2
Briefing
We will then create a bespoke monthly package for you and assign the best team for your business.
3
Hello
Once the terms of business have been signed, enjoy your free onboarding session with your call handlers and never miss a call again.
As easy as 1, 2, 3
The phone rings. The customer waits. They hit the brick wall called ‘Recorded Message’.
What happens next? Your competitor’s phone lights up instead. Or a grumpy email / Tweet is instantly fired off.
Picking up may be the difference between the most important call of your life … or a ringing headache.
That’s where SmartPA’s world-class call centre will make a real difference.
- A personal service, not an automated bot
- Tailored support
- Appointment booking
- UK-based call handlers
- Answer within 5 rings
- Message taking
- CRM integration
- Your own dedicated virtual receptionist
