Trained Call Handlers
We are the only call service whose people go through an exclusive accredited training programme.
SmartPA’s world-class Call Handling team is there to help you.
We’ll speed up response times and ensure your valued contacts are never left hanging on the other end of the line. We’ll ensure you win more sales leads - and streamline costs.
Our service is fully flexible and designed to meet your specific needs. You can outsource phone response to a dedicated, specialised team.
We can work with you 24 hours a day, 7 days a week, or switch on answering for specific times when additional resources are vital.
We are the only call service whose people go through an exclusive accredited training programme.
We will work directly with your internal Customer Relations Management systems.
We guarantee to answer 100% of all customer calls within five rings.
Offer 24/7 customer service through our team. Multi-lingual support can also be arranged.
Explain to us how you currently work, what support you need and when you need it.
We will then create a bespoke monthly package for you and assign the best team for your business.
Once the terms of business have been signed, enjoy your free onboarding session with your call handlers and never miss a call again.
The phone rings. The customer waits. They hit the brick wall called ‘Recorded Message’.
What happens next? Your competitor’s phone lights up instead. Or a grumpy email / Tweet is instantly fired off.
Picking up may be the difference between the most important call of your life … or a ringing headache.
Let our UK-based team provide a world-class solution by making sure you are always on the line.
Our call answering service means our knowledgeable SmartPAs take ownership of your brand values and your approach.
From large corporations to government agencies to SMEs and sole traders, SmartPA is trusted by hundreds of satisfied clients to be the first friendly voice their customers hear.
Fully-trained and accredited, our virtual receptionists will grant you time to be more productive on the tasks that matter.