Exceptional Call Handling Services to transform your customer experience.
SmartPA provides you with a dedicated point of contact, backed by a team of call handlers, who get to know you, your business, and your customers.
Never miss a call again with our 24/7 phone answering service & virtual receptionists.
Amazing results for amazing clients
MATCHING YOUR VIRTUAL PA
The perfect call handling team for you and your business, guaranteed
We’ll carefully match you with a call handling team based on the experience, skills, and personality traits you need. So you’ll get a team that’s just right for you.
We will give you one point of contact who will manage your entire team, let us handle the busy work so you can focus on the important work.
As soon as your match is made, your virtual pa will be ready to start helping you immediately. You can delegate tasks via email, phone or video chat without leaving the office.
- Skill Match
- Team Support Available
FLEXIBLE SUPPORT
Here’s exactly what your call handler will do for you
They’ll answer prospects, process payments, and manage your diary. They’ll manage appointments including follow-up, travel arrangements and expense tracking. Provide valuable reports, overflow availability, and transfer calls seamlessly. They will act just like they are part of your team, following the same procedures and processes that you use.
- Communicate via email, text, phone and more
If you can dream it, we can do it.
Send it over using email, text, phone or Zoom and your assistant will
handle it. Here's some tasks we can help with.
Appointment booking
Our telephone answering service integrates with your booking system to deliver a seamless experience for your customers.
Overflow
Only need us at peak times? Our overflow service means that you only use us when you need us.
Payment Processing
Our team can take deposits and payments into your systems from your customers over the phone.
Call Transferring
Our team can serve as the first point of contact for your business and transfer calls through to your team.
COMPLETE FLEXIBILITY
Scale your plan up and down as you go
Taken on a big client this month and need extra support? Feel secure with SmartPA, we’re always ready if you need to scale your support up or down. Land bigger clients and grow your business, all without the need for additional admin stress or new employees.
- Easily scale up & down
- Add support services
How it works
1. Consultation
Schedule a call with our onboarding team and discuss your exact requirements, package level and all costs involved.
Enquire Now2. Start
We work with you to match you with your perfect SmartPA call handling team. Receive daily reporting and enjoy your new found free time.
Enquire Now3. Scale up & down
Need more support? With SmartPA it's easy to scale your package up or down to meet the needs of your business as it grows.
Enquire Now
CASE STUDY
How we support Krispy Kreme
Krispy Kreme hired a new Chief Operating Officer (COO) and soon realised he needed a PA immediately.
The organisation had used SmartPA services in the past, so reached out for short-term support whilst they advertised and interviewed for an in-house PA. Support was initially supposed to be for three months at 10 hours per week.
After realising the value of a SmartPA, Krispy Kreme's hours quickly increased to 155 hours per month on an ongoing basis.
FAQS
Frequently asked questions
Find our most asked questions below. Something missing? Reach out and ask us any time, our team are always on hand to assist.
How is the cost of my package calculated?
The cost of your package is really dependent on a number of factors, such as the volume of calls, the average length of calls and the coverage you require (such as evenings, weekends, the business day or 24-7). In order to give an indicative price and to gain a better understanding of your support requirements, we recommend setting up a call with our Client Engagement team.
Do you charge for call transferring?
With SmartPA’s call handling services, we do not charge for call transferring. This service is included within the core support and pricing.
We do not have any hidden costs, such as transfers or time when you are on the phone with the caller, if we have transferred this.
How do I get notified of my calls?
Our usual method of communication is an email to the relevant person after the call, however, we can look to work with what’s best for you.
For example, some of our clients prefer WhatsApp or SMS messages.
What if I receive multiple calls at the same time?
At SmartPA you would be supported within a pod structure, a small team with a lead point of contact and quality controller, in which all included will be accredited and trained with your support requirements, allowing for multiple calls to take place at the same time.
How do the team answer the phone?
This is dependent on your requirements. Our call handling team can answer with a range of greetings and they would look to discuss this before the support commences.
Additionally, we are able to support by providing you with recommendations on how to best answer your calls to maximise delivery.
How do I know the length of my calls?
When the support commences, you will begin to receive weekly updates from the call handling team. This report will detail the length of the calls, the volume of calls and the different outcomes.
Additionally, you will have weekly calls with your account manager. We can also discuss beforehand what level of depth you would need from the calls and give you an estimation based on our knowledge of those call types.
Can I scale up and down?
Yes, throughout your support you will always have the ability to upgrade to a higher package if required at any time, as well as, the ability to reduce to a lower package with 30 days notice.
We would always recommend that if you are unsure of the volume/length of your calls to start on a lower package, as it is easier to scale up than it is to scale down.
Can I start on a free trial?
Yes, we offer a 7 day free trial of our phone answering service.
Quite simply SmartPA make my life easier...
“Quite simply Carol and Fraser Whittle at SmartPA make my life easier, no task too small or too large. We catch up on calls regularly and work flexibly with the hours of support paid for each month. They are professional and always available, they have quickly become an essential support to help keep me organised and contactable.”
The benefits of SmartPA have exceeded expectations
“Working with Tracy and Fay has saved me a lot of time and hassle. They have filled me with confidence at each step that my company’s payroll is in good hands and being dealt with by experts in the field (which I most certainly am not). Leaving me time and energy to do what I do best!"
Very much enjoyed working with Natasha…
“Very much enjoyed working with Natasha Ojo. She's been handling our project management and she's great. Whilst I was away I asked her if I could direct client requests to her and she handled them brilliantly and I got some great feedback about her which was lovely to hear and reassuring. I couldn't give her enough credit.”