24/7 Live Chat & Telephone Answering Service

The cost of your package is really dependent on a number of factors, such as the volume of calls, the average length of calls and the coverage you require (such as evenings, weekends, the business day or 24-7). In order to give an indicative price and to gain a better understanding of your support requirements, we recommend setting up a call with our Client Engagement team.

With SmartPA's call handling services, we do not charge for call transferring. This service is included within the core support and pricing.

We do not have any hidden costs, such as transfers or time when you are on the phone with the caller, if we have transferred this.

Our usual method of communication is an email to the relevant person after the call, however, we can look to work with what’s best for you.

For example, some of our clients prefer WhatsApp or SMS messages.

At SmartPA you would be supported within a pod structure, a small team with a lead point of contact and quality controller, in which all included will be accredited and trained with your support requirements, allowing for multiple calls to take place at the same time.

This is dependent on your requirements. Our call handling team can answer with a range of greetings and they would look to discuss this before the support commences.

Additionally, we are able to support by providing you with recommendations on how to best answer your calls to maximise delivery.

When the support commences, you will begin to receive weekly updates from the call handling team. This report will detail the length of the calls, the volume of calls and the different outcomes.

Additionally, you will have weekly calls with your account manager. We can also discuss beforehand what level of depth you would need from the calls and give you an estimation based on our knowledge of those call types.

Yes, throughout your support you will always have the ability to upgrade to a higher package if required at any time, as well as, the ability to reduce to a lower package with 30 days notice.

We would always recommend that if you are unsure of the volume/length of your calls to start on a lower package, as it is easier to scale up than it is to scale down.