Supporting our clients, 24/7
Delivering world-class admin support

24/7 Live Chat & Telephone Answering Service

Integrated telephone answering services for your business.

SmartPA provides you with a call handling team with international coverage, who get to know you, your business, and your customers.

Never miss a call again with our 24/7 phone answering service and virtual receptionists.

  • Business phone answering
  • Message taking
  • Follow-ups, overflow and call diverting
  • Appointment booking
  • Diary management
  • Route planning

All underpinned with regular reporting and analysis to enable data-driven decision making.

Appointment booking

Our telephone answering service integrates with your booking system to deliver a seamless experience for your customers.

System Integration

We can integrate with existing systems you have, or you can use our recommended systems.

Payment Processing

Our team can take deposits and payments into your systems from your customers over the phone.


Only need us at peak times? Our overflow service means that you only use us when you need us.

Call Transferring

Our team can serve as the first point of contact for your business and transfer calls through to your team.

Get more with SmartPA

Our team goes the extra mile and we aim to provide the best service on the market. Our business hours coverage extends the furthest than any of our competitors and we have a set rate for additional minutes.

Call Handling Competitor
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Build your package

Our team will build you a tailored package which is calculated based on:

  • Volume of calls you receive
  • Average duration of your calls
  • If you require additional service features
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Frequently asked questions

The cost of your package is really dependent on a number of factors, such as the volume of calls, the average length of calls and the coverage you require (such as evenings, weekends, the business day or 24-7). In order to give an indicative price and to gain a better understanding of your support requirements, we recommend setting up a call with our Client Engagement team.

With SmartPA's call handling services, we do not charge for call transferring. This service is included within the core support and pricing.

We do not have any hidden costs, such as transfers or time when you are on the phone with the caller, if we have transferred this.

Our usual method of communication is an email to the relevant person after the call, however, we can look to work with what’s best for you.

For example, some of our clients prefer WhatsApp or SMS messages.

At SmartPA you would be supported within a pod structure, a small team with a lead point of contact and quality controller, in which all included will be accredited and trained with your support requirements, allowing for multiple calls to take place at the same time.

This is dependent on your requirements. Our call handling team can answer with a range of greetings and they would look to discuss this before the support commences.

Additionally, we are able to support by providing you with recommendations on how to best answer your calls to maximise delivery.

When the support commences, you will begin to receive weekly updates from the call handling team. This report will detail the length of the calls, the volume of calls and the different outcomes.

Additionally, you will have weekly calls with your account manager. We can also discuss beforehand what level of depth you would need from the calls and give you an estimation based on our knowledge of those call types.

Yes, throughout your support you will always have the ability to upgrade to a higher package if required at any time, as well as, the ability to reduce to a lower package with 30 days notice.

We would always recommend that if you are unsure of the volume/length of your calls to start on a lower package, as it is easier to scale up than it is to scale down.

You're in good company

Don't miss new opportunities or miss calls from existing customers. Use SmartPA.

Proudly supporting businesses across the globe from industries such as;

  • Property
  • Healthcare
  • Finance
  • Legal
  • Construction

and everything in between...

Get a tailored quote

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