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Call Handling

Be there when customers need you

There is nothing as frustrating as calling a business to get their voicemail - except not having that message returned!

American SMEs lose $90m in sales annually through failing to pick up phone calls. If your competition is ready to take the call they steal the business.

Take your call handling to the next level with our 24/7 support. SmartPA assists by providing you with a dedicated call handler who gets to know you, your business and your clients or a group of call handlers to ensure a call is never missed. Never worry about holiday, sickness or absence again.

Our expert team can help you with data enrichment, surveys, inbound and outbound customer service, appointment setting, follow-ups and social media support.

What you can expect

with a confident greeting & caller details recorded

Appointment booking

We can take advantage of existing booking systems in place to lock in appointments for your customers, ensuring a full day for you and lots of repeat business.

A personal service

We answer 100% of all customer calls, which means you can rely on your customers experiencing a quality service and stop relying on automated services.

24/7 coverage

Our call handlers are here for your business 24 hours a day, 7 days a week! Never miss a call again.

1

Get in touch

By considering SmartPA, you've taken the first step to our call handling support - and you've come to the right place!

2

Briefing

Step 2 is all about understanding you, your business, your vision and mission and what features of our support would be best suited.

3

Hello

Last but not least, you'll receive a copy of our terms of business. Sign those and enjoy your free "onboarding" session with.

As easy as 1, 2, 3

It's important to get it right

  • A personal service, not an automated bot
  • Tailored support
  • Appointment booking
  • Answer within 4 rings 
  • Message taking
  • CRM integration
  • Your own dedicated virtual receptionist

  • "Great service"

    These guys provide a great service. They have been very helpful for my business. They provided me a dedicated PA who handled my calls, took phone orders and processed the paperwork for all website and email orders.

    Baling Tape Direct

  • "Caring ethos"

    It is great that at last we have found a team who have the same caring ethos that we have. They've both picked up the tone of the brand, and judging by the correspondence really enjoy chatting to our customers!

    Michelle Peel, Care Opticians

Get in touch with us

Want to contact us to learn more? Just fill in the form below or call us on +1-844-201-9948 and talk to a SmartPA Expert today


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Get in touch with us

USA Office
South Williamsburg
109 S 5th Street
Brooklyn
NY 11249

+1-844-201-9948

International Locations

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