• UK
  • USA
  • Ireland
  • France
  • Malta
  • Malaysia - Malay
  • Malaysia - English
  • South Africa
  • Switzerland
  • Bulgaria
  • Germany
  • Spain
Become a Partner
SmartPA
  • Services
    • Close
    • Services
    • Travel
    • Calendar Management
    • Document Production
    • Research
    • Bookkeeping
    • Back-Office Support
    • Call Handling
    • Social Media
    • Data Entry
    • Transcription
  • Testimonials
  • Pricing
  • News
  • Contact
  • FAQ
  • Become a Partner
  • Choose Country
  • UK
  • USA
  • Ireland
  • France
  • Malta
  • Malaysia - Malay
  • Malaysia - English
  • South Africa
  • Switzerland
  • Bulgaria
  • Germany
  • Spain
SmartPA
Want to get in touch?
Contact our team:
Contact us: +1-844-201-9948 Get a free quote

Call Handling Services

  • Home  
  • Services  
  • Call Handling

Be there when customers need you

There is nothing as frustrating as calling a business to get their voicemail - except not having that message returned!

UK SMEs lose £90m in sales annually through failing to pick up phone calls.  If your competition is ready to take the call they steal the business.

SmartPA assists by providing you with a dedicated call handler who gets to know you, your business and your clients or a group of call handlers to ensure a call is never missed.  Never worry about holiday, sickness or absence again.

What you can expect

3 ring answer

with a confident greeting & caller details recorded

Listen to requirements

Acknowledge their request communicating clearly

Summarise the call

In order to detail what is being requested

Follow up procedure

to ensure your business process is followed

Interesting Fact

Over 80% of people in the United Kingdom do not trust overseas call centers with their personal information

Our call handlers are based in the UK and trained to provide clear, concise communication - benefits that are appreciated by our clients.

  • "We now have the best of both worlds"

    We liked the flexibility of having full-time admin support for only a fraction of the cost. We now have the best of both worlds in that we always have SmartPA on the end of the phone without the fully loaded burden of an employee – it’s exactly what we wanted to achieve to allow me to focus on more important things like revenue and actually running the business.

    Anthony Durdin, Velocity Consulting

  • "Their service is highly reliable"

    SmartPA was able to provide the right skill set and professionalism required…their service is highly reliable and competent, so much so that we have engaged them on a permanent basis to support our ongoing business growth.

    Audrey Cassels, Jigsaw PR

1

Briefing

Share the hours of cover required and volume of calls expected

2

Divert Calls

We need your greeting, standard responses and who to alert when action is required

3

Hello

We are ready to represent you

As easy as 1, 2, 3

It's important to get it right

  • We answer within 3 rings
  • Greet your caller confidently
  • Qualify the caller's details
  • Listen to their requirements
  • Speak clearly at all times
  • Understand your business
  • Summarise the call
  • Have a follow up procedure

Get in touch with us

Want to contact us to learn more? Just fill in the form below or call us on +1-844-201-9948 and talk to a SmartPA Expert today


Please tick to confirm that you have read and agreed to our Privacy Policy

SmartPA is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.

Sign up for our Business newsletter where we share growth, productivity and cost saving news.

If you are interested in remote PA News, please visit https://www.smartpapartnership.com/usa



Please tick to confirm that you have read and agreed to our Privacy Policy

SmartPA

Get in touch with us

USA Office
South Williamsburg
109 S 5th Street
Brooklyn
NY 11249
+1-844-201-9948

  • Partnership
  • Frequently Asked Questions

International Locations

  • UK
    USA
    Switzerland
    Germany
    France
  • Spain
    Malaysia
    Japan
    South Africa
    Malta
    Bulgaria

  • Partnership
  • Frequently Asked Questions
© SmartPA Global Limited   |   Company Number SC458248   |   VAT Registered 175 365 977