Call Handling Services

Be there when customers need you

There is nothing as frustrating as calling a business to get their voicemail - except not having that message returned!

South African SME’s lose millions of Rands sales annually through failing to pick up phone calls. If your competition is ready to take the call they steal the business.

With packages starting at just R 4,000 + VAT per month, SmartPA assists by providing you with a dedicated call handler who gets to know you, your business and your clients or a group of call handlers to ensure a call is never missed. Never worry about holiday, sickness or absence again.

Take your call handling to the next level. Our expert team can help you with data enrichment, surveys, inbound and outbound customer service, appointment setting, follow ups and social media support.

What you can expect

3 ring answer

with a confident greeting & caller details recorded

Listen to requirements

Acknowledge their request communicating clearly

Summarise the call

In order to detail what is being requested

Follow up procedure

to ensure your business process is followed

Interesting Fact

Over 80% of people in South Africa do not trust overseas call centres with their personal information.

Our call handlers are based in South Africa and trained to provide clear, concise communication - benefits that are appreciated by our clients.

  • "SmartPA act and behave like a member of our team".

    SmartPA have integrated into our practice and think, act and behave like a member of our team. Our full-time staff have also found SmartPA to be supportive and have embraced having outsourced business support to reduce the daily pressures and ultimately have an objective partner with fresh energy and skilled back-up administrative support expertise.

    Dr Pieter Engelbrecht, Obstetrician and Gynaecologist

  • "We now have the best of both worlds"

    We liked the flexibility of having full-time admin support for only a fraction of the cost. We now have the best of both worlds in that we always have SmartPA on the end of the phone without the fully loaded burden of an employee – it’s exactly what we wanted to achieve to allow me to focus on more important things like revenue and actually running the business.

    Anthony Durdin, Velocity Consulting

  • "Their service is highly reliable"

    SmartPA was able to provide the right skill set and professionalism required…their service is highly reliable and competent, so much so that we have engaged them on a permanent basis to support our ongoing business growth.

    Audrey Cassels, Jigsaw PR

1

Briefing

Share the hours of cover required and volume of calls expected

2

Divert Calls

We need your greeting, standard responses and who to alert when action is required

3

Hello

We are ready to represent you

As easy as 1, 2, 3

It's important to get it right

  • We answer within 3 rings
  • Greet your caller confidently
  • Qualify the caller's details
  • Listen to their requirements
  • Speak clearly at all times
  • Understand your business
  • Summarise the call
  • Have a follow up procedure

If you have not found what you're looking for, visit our call handling FAQ page here.

Get in touch with us

Want to contact us to learn more? Just fill in the form below or call us on +27 74 243 8829 and talk to a SmartPA Expert today


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Get in touch with us

SmartPA South Africa
info@smart-pa.com

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